Payment Policy

A booking can involve two separate payments. The amount you pay us covers the booking we arrange and any service fee for arranging it. Separately, the hotel or car rental company may collect taxes, fees, deposits or extras directly from you at check-in, pickup or on departure.

We tell you which is which before you authorise anything. Where a supplier collects an amount directly, that amount is set by the supplier and is outside our control.

We accept payment by the methods offered to you at the time of booking. The methods available can depend on the supplier, the country of the booking and the amount involved, so we confirm the options for your specific booking before payment.

We do not accept cash sent by post, and we will never ask you to send payment to a personal account. If you receive a payment request that looks unusual, do not act on it — call us on the number on this page and confirm it first.

When you approve a payment you authorise us, or the payment provider acting for us, to charge the amount stated for the booking described. You confirm that you are the cardholder or account holder, or that you have their permission to use the payment method.

If a payment is later reversed or disputed without cause, the booking may be cancelled by the supplier and any amount still owing remains payable.

The timing of payment depends on the rate and the supplier. Some bookings require payment in full to be held; some require a deposit; some are payable at the property or rental desk with only a card guarantee taken in advance.

We tell you which applies before you commit, and your confirmation repeats it. Your booking is not secured until the payment required to secure it has gone through.

Where a supplier accepts a deposit, the balance is due by the date shown on your confirmation. We will remind you before that date using the contact details you gave us.

If the balance is not paid by the due date, the supplier may cancel the booking and apply its cancellation terms to the deposit already paid. Keeping your contact details current with us is the simplest way to avoid this.

Some charges are always collected by the supplier and are not included in what you pay us. Where we know of them we identify them in advance, but the supplier sets and may change them.

Car rental companies, and some hotels, place a hold on a payment card at pickup or check-in. A hold is not a charge, but it reduces the funds available on the card until it is released.

The amount, the conditions and the release timing are set by the supplier and by your bank. We are not able to release, reduce or accelerate a hold.

The currency of your booking is shown before you pay and on your confirmation. Where a supplier prices in a different currency, the amount is converted at the rate applying when the transaction is processed.

If your card or account is denominated in another currency, your bank applies its own conversion rate and may add a foreign transaction fee. Those bank charges are outside our control, and they mean the amount debited may not exactly equal the figure shown to you.

Applicable taxes are included in the total shown to you or identified separately, depending on how the supplier prices the booking and where the service is delivered.

Taxes and statutory levies imposed at the destination can change between booking and travel. Where a supplier collects a changed amount at the property or rental desk, that difference is payable by you.

Where we charge a fee for arranging or servicing a booking, it is shown to you before you authorise payment and is listed separately on your confirmation.

A service fee is payment for work already done — sourcing, arranging and administering the booking — and is generally not returned if the booking is later cancelled. Any such fee is disclosed in advance; we do not add charges after the fact.

If a payment is declined, we will tell you and, where the supplier allows, hold the request briefly while you resolve it with your bank. Common causes are an international transaction block, an expired card or insufficient available funds.

We cannot hold a booking indefinitely. If payment is not completed, the supplier may release the booking and the rate quoted may no longer be available.

Payments are handled through established payment providers. We do not store full card numbers on our systems, and our website encrypts information in transit.

Never send full card details, a card image, a one-time passcode or a password by email or messaging — not to us and not to anyone claiming to be us. If in doubt, call +1 213 423 2879 and confirm before you act.

We issue a receipt or confirmation for every payment we take, sent to the email address on the booking. Keep it: it is the record of what was paid, to whom and for what.

If a receipt has not arrived, check the address on the booking and then contact us at support@globewiseexports.com and we will resend it.

If you believe a charge is wrong, contact us first. Most billing questions come from a supplier-collected charge or a currency conversion and can be explained or corrected quickly.

Raising a chargeback with your bank before contacting us usually makes matters slower, because the supplier may cancel the booking while the dispute is open and the funds are held by the banks until it is decided. We will cooperate fully with any legitimate dispute and will provide the booking record to your bank.

GlobeWise Exports is operated by S A Enterprise. For any question about a payment, a receipt or an amount charged, contact us: