Booking Policy

We act as an intermediary between you and the hotel or car rental company. We take your requirements, check availability and rates, present the options and the conditions attached to them, and place the booking once you decide to proceed.

The contract for the stay, the travel arrangement or the rental is between you and the supplier. We are responsible for arranging it accurately and for representing the supplier's terms to you correctly.

A booking normally follows the same sequence, whether it starts on our website or with a phone call. Each step is confirmed with you before the next one begins.

We can only book what we are told. Traveller names must match the identification that will be presented at check-in or pickup, and dates, times and locations must be exactly what you intend.

Please review the details we read back or send you before you authorise payment. A correction made before the booking is placed costs nothing; the same correction afterwards is a change and may carry a supplier charge.

Rates and availability belong to the supplier and can change at any time until the booking is accepted. A quoted price is valid only while the supplier continues to offer it.

If a rate or a room, vehicle or arrangement is no longer available when we place the booking, we will tell you and offer the closest alternative we can find. You are free to decline it, and nothing is charged for a booking that is not made.

A booking is confirmed only when we send you a written confirmation containing a booking reference. Nothing said in conversation, and no quote, hold or pending request, is a confirmed booking.

The confirmation records what the supplier has accepted: the property, vehicle or arrangement, the dates and times, the traveller names, the amount paid to us, any amount payable at the supplier, and the cancellation and change conditions that apply.

Check your confirmation as soon as it arrives and tell us immediately if anything is wrong. It is much easier to correct an error in the first hours than after a supplier's change window closes.

Every booking is subject to the terms of the supplier providing it, including its rules on occupancy, check-in and check-out times, minimum age, deposits, permitted use and conduct.

Where those terms are given to us, we pass them on with your confirmation. Where a supplier publishes them on its own site or presents them at check-in or pickup, you should read them there. If a supplier's term conflicts with something we have told you, tell us at once so we can take it up with the supplier.

Rates depend on the number of people travelling and, for accommodation, on room occupancy. Adding a traveller after a booking is confirmed changes the price and may not be possible at all.

Special requests — a room on a particular floor, adjoining rooms, an early check-in, a specific vehicle feature — are passed to the supplier but cannot be guaranteed by us. Treat them as requests until the supplier confirms them, and do not rely on one to make an onward arrangement.

Car rental has requirements that go beyond the reservation itself, and they are set by the rental company and by local law rather than by us. Meeting them is the driver's responsibility, and a rental company may refuse a vehicle if they are not met.

Arrive within the supplier's stated check-in or pickup hours and bring your confirmation and identification. If you will arrive outside those hours or later than planned, tell us or the supplier in advance so the booking is held.

Suppliers may release a booking that is not claimed as arranged. Arriving late without notice can be treated as a no-show, which usually means the booking is cancelled and the amount paid is not returned.

Requests to change a confirmed booking are handled through us. Send the request to support@globewiseexports.com or call +1 213 423 2879, quoting the booking reference and describing exactly what should change.

Whether the change is possible, and what it costs, is decided by the supplier and by the rate you booked. A change may also require repricing at current rates. A change is only effective when we send you an updated confirmation.

A supplier may change a confirmed booking — a different room type, a comparable property, a different vehicle within the same category, or an adjustment to times.

When we are notified, we pass the change on to you promptly and set out the options the supplier's terms allow, including an alternative or a refund where one is available. We cannot compel a supplier to reverse its decision.

Raise a problem with the supplier at the time it happens. A hotel or rental desk can usually resolve an issue on the spot, and most suppliers will not consider a complaint made only after the fact.

If the supplier will not help, contact us with the booking reference and a clear description, and photographs if you have them. We will take it up with the supplier on your behalf. Please note that our office keeps business hours in India, so a reply may not be immediate.

GlobeWise Exports is operated by S A Enterprise. To make, check or change a booking, contact us: