Cancellation Policy

We do not set cancellation terms. The deadline for cancelling without penalty, and the charge that applies after it, are set by the hotel or car rental company and by the specific rate or rental terms you selected.

Our role is to give you those conditions before you book, to repeat them on your confirmation, and to act on your instruction with the supplier when you decide to cancel.

Cancellation windows vary widely. Two bookings at the same property on the same dates can carry different terms because they were made at different rates. A flexible rate may allow free cancellation until shortly before arrival; a discounted or advance-purchase rate may allow none at all.

Because these conditions differ from booking to booking, we do not publish a general schedule of deadlines or penalties. The conditions that apply to your booking are disclosed to you before it is confirmed and are stated on your confirmation. Read them before you pay, and check them again before you cancel.

Send cancellation requests to us; do not assume that telling the supplier directly cancels a booking we arranged. Email support@globewiseexports.com or call +1 213 423 2879. If you call, follow up in writing so there is a record of the time your request was made.

Your request is logged when we receive it, and we act on it with the supplier as quickly as we can. A cancellation takes effect only when the supplier accepts it and we send you a written cancellation confirmation.

Until you have that confirmation, treat the booking as live. If a deadline is close, call rather than email, so that the request is not sitting unread while the window closes.

Where a booking covers several nights, several rooms or several arrangements, a partial cancellation may be possible, but it may also reprice what remains — a rate given for a longer stay or a larger party may not apply to a shorter or smaller one.

We will tell you the effect on the remaining booking before we act, so that you can decide with the full picture in front of you.

Some rates are sold on the basis that they cannot be cancelled or changed, or that the amount paid is not returned if they are. These are usually the lowest rates available, and the restriction is the reason for the price.

Where a booking is of this type, we say so clearly before you confirm it. If flexibility matters to you, tell us and we will look for a rate that offers it, even where that costs more.

If your plans have moved rather than ended, ask about a change before you cancel. Some suppliers will allow a date change on terms that are better than the cancellation terms.

A change is not always cheaper, and it may require repricing at current rates. We will set out both options and what each would cost, and act only on your instruction.

Not arriving for a booking that has not been cancelled is a no-show. Suppliers generally treat a no-show as a cancellation at the highest penalty in their terms, which usually means no money is returned and the remainder of the booking may be released.

If your arrival is delayed, contact us or the supplier before the check-in or pickup time. A booking that is expected to arrive late is usually held; one that simply does not appear usually is not.

A supplier may cancel a confirmed booking — for example, because of overbooking, a closure, maintenance or an operational problem. That decision is the supplier's.

When we are told, we notify you promptly and work on the alternatives available: rebooking with the same supplier, an alternative supplier, or a refund under the supplier's terms. Our Refund Policy explains how money is returned in that situation.

We may decline or cancel a booking where required payment has not been completed, where the details given are false or cannot be verified, where the request appears fraudulent, or where we are prevented by law from proceeding.

If we do, we tell you why and return any amount we have taken that we are not entitled to keep under the supplier's terms.

Severe weather, natural events, strikes, civil disturbance, government action, public health measures and similar events can disrupt travel. In those circumstances suppliers sometimes relax their normal terms, and sometimes do not.

We will ask on your behalf and tell you honestly what the supplier says. We cannot promise a waiver, and we cannot make a refund the supplier declines to give. Where a booking has to be cancelled for such a reason, we will still handle the cancellation and any refund available.

A service fee charged for arranging a booking covers work already carried out and is generally not returned when the booking is cancelled. Where a fee applies, it was shown to you before you paid.

We do not add a separate charge for processing a cancellation itself unless it was disclosed to you at the time of booking.

GlobeWise Exports is operated by S A Enterprise. To cancel a booking or ask about its cancellation terms, contact us: